Agent Based Scanning
Manage your assets better with the help of Agents. ServiceDesk+ – MSP provides up-to-date information of your assets, using agents deployed over your network. Hard-to-reach machines aren’t a problem anymore!
The agent scans your asset at periodic intervals for changes and pushes out those changes to ServiceDesk+ MSP server. This reduces the burden on ServiceDesk+ MSP server and also reduces the load on you network.
Distributed Asset Scan
Is your customer on a different network? No problem! Install AssetExplorer in the Remote mode [provided free of charge to ServiceDesk+ MSP users] on your customer’s network. The remote AssetExplorer scans assets on the network on which it is installed and pushes data to ServiceDesk+ MSP at periodic intervals. You can also deploy agents within that network to push data into remote AssetExplorer.