Archive for author: Marc Doucette

An Introduction To Contract Managment Software

Most business relationships begin with a contract that spells out how busin...

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4 Deadly Sins of Service Management

During my time in the ITSM space I’ve spoken to countless service managers,...

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IT Asset Management Myth Busting

So, here’s the deal. IT asset management (ITAM) as a capability is somethin...

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8 SLA tips for better operations

Service level agreements, commonly known as SLAs, are – or should be – crit...

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ITSM 101: Getting Started with ITIL

I suspect that most of my readers have heard of ITIL, the world’s most popu...

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10 Tips to make ITSM and ITAM Work Better Together

IT service management (ITSM) and IT asset management (ITAM) are often spoke...

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