Blogs

ITSM 101: 5 Ways to Improve Your Major Incident Communications

The major incident management process can be one of the most important IT service management (ITSM) processes for an organization. A major incident can hurt business operations (and thus revenues). And when a major incident is handled badly it reflects negatively on your organization and will likely increase customer inquiries and complaints. In addition, it …

ITSM 101: 5 Ways to Improve Your Major Incident Communications Read More »