Small and midsize businesses (SMBs) often outsource their IT operations to a managed service provider (MSP) as a way of avoiding the costs of maintaining a separate department for IT administration. As a result, MSPs have to constantly try various ITSM tools to provide their clients with the best service possible.
However, recent bouts of ransomware have made it difficult for MSPs to deploy software without carefully vetting their clients’ defenses first. Otherwise, they risk ruining their client relationships. As an MSP, how can you address your clients’ day-to-day issues without breaking the bank or putting your clients at risk?
Well we offer an array of IT management software for all kinds of business needs. But before looking at what we can do for you, let’s look at the things you need as an MSP from your ITSM tools:
- Unified endpoint management
Applications that handle endpoint management (EPM), including remote monitoring and management (RMM), need to be exhaustive. It’s just not ideal to employ a separate tool for each specific purpose, as doing so would result in various complexities for maintenance and auditing. What you need is a unified management solution that can address all your endpoint needs. Unified management is smart administration, saving you time and effort.
- A single management interface
Your SMB clients can come in different sizes and operate in various geographical locations. But if your client has numerous computers at multiple branch locations, you can’t physically be present to manage all those endpoints. What you need is an application for managing endpoints from your own location, preferably from a single interface. That way, you can effectively patch and deploy software, manage inventory, and more, all without physically visiting your clients or touching their systems.
- Mobile device management
The world’s going gaga over using mobile devices for work, especially when away from the office. If you’re an MSP, this growing mobile trend gives you an added responsibility: managing smartphones, tablets, and everything in between. The endpoint management solution you employ must be ambidextrous, handling both remote desktops and mobile devices alike. A separate tool for mobile device management will just add costs and complexities. Mobile device management should ideally be bundled under one single endpoint management solution, thereby improving operational efficiency and ROI. Your clients will thank you for any cost savings you can pass on to them.
But where do you get a management tool that can do all of this?
While a handful of MSP tools can be used for EPM, most of them are point products, serving a singular purpose. Filewave, on the other hand, can do everything you need, including RMM. From managing mobile and USB devices, remote access, and licenses, to solving remote issues, deploying software, and tracking inventory, it packs several features into just one console.
Employing the right solution can help MSPs like you minimize input costs, revolutionize IT productivity and efficiency, maximize ROI, offer excellent support, and provide exhaustive IT remote monitoring and endpoint management to your clients. If you go with Filewave, it will truly be a win-win situation for all the stakeholders involved.