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Change Management

Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.
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Get Better at Managing IT Changes Without Missing a Step

  • Configure change types, roles, statuses, and templates to manage your change cycle easily. 
  • Log changes from incidents and problems and track them at every step of the cycle.
  • Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders. 
  • Assign, measure, and analyze change metrics to continually improve your change management process.

Make Informed Decisions on Changes. Minimize Business Risks.

  • Make informed decisions to reduce unauthorized, failed, and emergency changes.
  • Assess, prioritize, and schedule changes with inputs from the CAB.
  • Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
  • Publish announcements from within the change to communicate any planned downtime to end users.

Customize Change Workflows. Do IT Your Way.

  • Handle standard, emergency, and critical changes separately with unique and customizable workflows.
  • Configure the approval process to preapprove changes to save time when handling standard changes.
  • Skip or traverse through stages and have an emergency Change Advisory Board (CAB) in place to handle emergency changes.
  • Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.

Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages.

  • Create impact, roll out, and back out plans and implementation checklists.
  • Refer to the change management module's schedule calendar to resolve any conflicts.
  • Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
  • Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
  • Carry out a post implementation review to ensure that there are no further glitches.
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