Without good IT asset management software, “asset management” is basically one of your team members walking around with a clipboard writing down model numbers and guessing what software is on each computer. If that’s where you’re at in your asset management, it’s hard to even begin to catalog information like whether software licenses are up-to-date without a lot of frustrating, intensive labor.
There’s a reason that IT asset management is a cornerstone of ITIL. It gives you the framework to document and manage the lifecycle of each IT asset from when it’s first requested to retirement of the asset, and all of the moves in between. When the service desk has details on each IT asset and where it resides, IT workers can provide continuity of service and can better manage service costs. If you follow the ITIL framework, or at least jump on a few of the best practices, you are setting yourself up for success through a robust IT asset management program.
What is Good Asset Management?The goals of ITIL asset management include:
ITIL Best Practices for IT Asset ManagementITIL best practices suggest a staged implementation of IT asset management, from incident management through configuration management. It is also suggested that service metrics be introduced from the start, and that recurring tasks be automated whenever possible.
Organizations should treat ITIL asset management as a means rather than an end. ITIL best practices are the foundation for better IT service management and don’t in themselves add up to better IT service. ITIL should be a guide, not a rigid set of implementation blueprints. ITIL best practices improve IT asset management, reduce risks and are a pivotal part to a company’s overall IT service management program.
Benefits of an ITIL Asset Management ProgramWith an ITIL-guided asset management program, your business will be better equipped to: