Custom forms are a great way to gather more pertinent info in much greater detail on any submission, but only if you can include the fields you need and deploy forms where and how you need to.
In our original Service Desk product, you could build custom forms, but there were limits on the number and types of fields that could be included and only one form could be deployed per ticketing area.
Vivantio Pro and Vivantio ITSM, our newest service management products on the newly-built Vivantio Platform, remove all such restrictions on both forms and fields.
Some perks of this approach:
1. Unlimited fields in Service Desk, the Assets area, for example, only currently allows for 12 custom fields. In Vivantio Pro and ITSM, there is no limit to the number of custom fields you can deploy.
No one knows the needs of your users better than you, so we don’t pigeonhole you into any idea of what we think could work for your organization.
2. Limitless forms. Same goes for the number and type of forms you employ. Instead of making just one form work for each one of your ticket areas, you can now create as many different types as you need and then put them to use for specific users utilizing Vivantio Pro and Vivantio ITSM’s, all governed by roles and permission rules.
3. Use forms anywhere: Since both Vivantio Pro and Vivantio ITSM allow you to name and configure service areas however you like, the software allows you place custom forms wherever you like, offering unrivaled flexibility in this space.
This means you can place custom-created form fields in Incident, Problem or Change or any other area that makes sense for your organization’s needs including clients, callers, locations and assets.
4. But only where you want them. By utilizing fully-customizable roles and permission rules built into both Vivantio Pro and ITSM, you can determine which forms are available to which users. With this tool in hand, you can create functional, unique user experiences and keep data collection safe and secure.
Vivantio provides best-of-breed service management solutions to enterprise and mid-market organizations, backed by award-winning support. Request a demo and discover why Vivantio is the right fit for your business.