Service management, also known as information technology service management software allows companies to manage how it provides services to its customers. Services include order management, hardware and software maintenance, diagnostics and troubleshooting as well as routines operations. Service management usually includes automated activities as well as complex human resource tasks. Using service management software optimizes an organization’s business technology by integrating the product supply chain with services to reduce costs. It provides quicker access to replacement part inventories throughout a global organization improving customer satisfaction and improving service revenue as well. Effective planning ensures technicians arrive at customer’s locations with the right parts to fix problems on the first visit.
A range of products enables businesses to comply with legal regulations, manage assets, make decisions and control software application releases. Each type of application provides a similar set of features. For example, help desk software provides support for multiple sites, scheduling technicians, making requests and running reports. Service management software provides functions to help manage service offerings by defining the strategy and portfolio. Spare parts management functions typically include managing inventory and enabling fulfillment operations. Service management software provides functions to handle returns, repairs and other warranty claims. Customer management functions include order management and other communication management. Asset management functions include configuration management and remote monitoring, diagnosis and testing. KOHO software has everything you need when it comes to service management. Gain operational insight and change how you view service management with our top notch products and services. Call us today!