SERVICEDESK PLUS ADMIN TRAINING - SESSION A
Introduction to ServiceDesk Plus
- ServiceDesk Plus Overview
- Benefits of a Service Desk Plus
- Import requestors from Active Directory /LDAP and Configuring Pass- through authentication.
- Changing a user in to a Technician and defining roles for them
- How to Define a service and service request template
- Defining Workflow
- Adding Resources
- Additional Fields for individual Services.
- User Groups
- Problem Detection & Classification
- Associating an Incident to a problem request
- Problem Analysis
- Solutions, Work Around, and Known error record
- Problem Closure