The Transition from Legacy Software
BMC Remedy is one of the most well-known enterprise IT Service Management solutions. However, the solution was originally built on a client/server development platform, ARS, which was developed in the early 1990s. Unfortunately, this environment has not changed since the 90s. This is ancient in technology terms. One of the most significant challenges BMC Remedy customers face is the inability to upgrade their Remedy solution without starting over or incurring hundreds of thousands of dollars in professional services expenses. Even then, it is not guaranteed that the upgrade will carry over customizations and data.
BMC SERVICE DESK EXPRESS
BMC Software has announced the end of life for Service Desk Express. If you rely on Service Desk Express to manage your service desk and BMC is pushing you to one of their new solutions, take the time to explore other vendor options. Expensive maintenance, forklift upgrades and vendor uncertainty are common when it comes to BMC solutions.
ServiceNow is known for its complex scripting, difficult upgrades and long implementation time, which significantly increases the long-term costs associated with managing an IT Service Management solution.
CA Service Manager is oftentimes too complex when it comes to administration and upgrades. In addition, CA requires expensive third party solutions for reporting and dashboards. This can significantly impact the total cost of ownership (TCO) for customers.
You have a choice when it comes to ITSM vendors. Choose Wisely.